About HR As Coach And Mediator™
The course examines a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.
By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constrictive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.
The 2 day programme consists of 5 key modules:
- The causes and consequences of unresolved conflict at work (and what to do about it)
- The TCM FAIR Mediation Model – principles, process and practices.
- Setting up and running coaching conversations using The GROW Model.
- HR as Coach and Mediator – the key skills. Active listening, summarising, curiosity, rapport building problem solving etc
- Applying positive psychology and emotional intelligence to coach and lead managers during the tough times (and the good)
The course can be delivered in a format that suits you. We run bespoke packages for groups of 6 or more. Please get in touch to find out more and to book.
What our customers say
It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you.
What to learn more about this course?
We’d love to chat to you more about how our HR as Coach and Mediator course can support you and your HR team in reaching their goals.
