Case studies and customer stories

Berneslai Homes identified a key development opportunity to develop their managers and leaders with key investigation skills, and joined us for two impactful training sessions.

A mediation was undertaken at Islington Council to address a breakdown in a relationship. The outcome? A transformative experience for both parties.

A leading organisation in the financial sector, specialising in originating and managing buy-to-let mortgages for institutional funding partners, recognised the importance of fostering a positive and collaborative work environment.

As part of their dedication to enhancing conflict resolution skills, Govia Thameslink Railway partnered with us to complete the National Certificate in Workplace Mediation.

To equip their new internal mediation team with the necessary expertise, Kier Group partnered with The TCM Group for a two-day, in-person Practical Mediation Skills training course.

Action for Children partnered with TCM's Engage Leadership in early 2023 to implement their specialised Quality Conversations training programme, aiming to transform how staff approach challenging interactions.

In the dynamic world of biotech startups, strong leadership and communication skills can be just as critical as scientific breakthroughs.

Watershed is transforming how workplace conflict is handled with TCM’s innovative Resolution Framework™, moving from formal grievances to constructive dialogue. Through Routes to Resolution Training, employees are gaining the skills and confidence to resolve disputes early—creating a healthier, more collaborative work environment.

Recognising the need for robust investigation skills as a healthcare provider, SDS continues to be a partner with us for successful Core Investigation Skills training.

Discover how TCM empowered NHS leaders across four cohorts to become Culture Catalysts™, giving them the tools and confidence to drive meaningful cultural transformation in their healthcare systems.

For nearly a decade, TCM has been a trusted training partner for the MPS, delivering expert-led programmes in mediation, team facilitation, and most recently, Advanced Investigation Skills.

Alight partnered with us to equip their teams with the essential skills to conduct thorough, just, and trauma-informed investigations, with overwhelming success.

When KPMG decided to modernise their approach to workplace disputes, they didn't just want to update policies - they aimed to fundamentally transform their organisational culture.

Engage Leadership hosted AfriKids for a special away day that brought together team members from Ghana and the UK to learn how to empower their junior managers to step confidently into leadership roles while staying true to their core values of integrity, unity, and impact.

Recognising the critical role that people managers play in shaping team engagement, performance, and wellbeing, Landmarc sought a tailored training solution. The success of the programme was evident.

When a global organisation championing human rights needed to strengthen its leadership capabilities, they turned to TCM for a bespoke solution that would empower their managers to navigate complex performance conversations with confidence and compassion.

Through expert training and hands-on assessments, we empowered participants from a range of internal teams with the confidence and capability to become skilled mediators and communicators.

The KSC team identified an opportunity to build their confidence in offering coaching to leaders, moving beyond providing answers and instead fostering a culture of self-reflection and ownership. 

Discover how The TCM Group delivered a fast, inclusive, and highly effective mediation service —ensuring clear communication, trust, and lasting workplace harmony for a national children's support organisation.

Recognising the importance of a healthy workplace culture, LSESU sought professional mediation support to resolve a complex conflict between colleagues who were also friends.