HR AS COACH AND MEDIATOR

HR as Coach & Mediator™ provides delegates people professionals with the skills they need to respond calmly and neutrally during the various stages of conflict. It also develops core coaching skills to enable your people teams to coach managers through the tough times such as during conflict, change and crisis.

About HR As Coach And Mediator™

The course examines a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.

By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constrictive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.

The 2 day programme consists of 5 key modules:

  • The causes and consequences of unresolved conflict at work (and what to do about it)
  • The TCM FAIR Mediation Model – principles, process  and practices.
  • Setting up and running coaching conversations using The GROW Model.
  • HR as Coach and Mediator – the key skills. Active listening, summarising, curiosity, rapport building problem solving etc
  • Applying positive psychology and emotional intelligence to coach and lead managers during the tough times (and the good)

The course can be delivered in a format that suits you. We run bespoke packages for groups of 6 or more. Please get in touch to find out more and to book.

View the brochureEnquire and book

What our customers say

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Lucy Wilmot
"I thoroughly enjoyed the Essentials of Mediation training. It was a perfect balance of theory and practical with a very knowledgeable, engaging and enthusiastic trainer who is clearly passionate about his role - thanks Thoralf!! I have come away excited about applying the learning. Thank you for a great 3 days."
Deb Drury
"A fun three days working through how to manage a workplace investigation! Some great tips and guidance to take into practice. Thank you."
Sonia Weavers
"Highly recommended, excellent trainer sharing expert knowledge, skills and experiences. Course content and delivery was relevant and thorough. A very valuable and engaging course."
Sarah Minshull
""We have been so impressed with how the training content was designed specifically for the teams role. Case studies were aligned with day to day work and gave a good platform to facilitate discussion bringing the learning to life. There was great communication with the trainer before, during and after the training and the delivery was well balanced. Would recommend.""
Deborah Omoruyi
"This training is invaluable for any Team Lead. It provided me with practical strategies to resolve issues through collaboration, compromise, and effective communication. The session was highly relevant and has equipped me with the skills to manage my team more efficiently."
Megan Otway
""This is the best training course I have been on! Would definitely recommend for anyone wanting learn more about conflict resolution!""
ER Manager
"The TCM dispute resolution training course was thorough, well structured and really engaging and practical. The trainers expertise was evident and she made the process and theory easy to understand with live examples and the ability to discuss our own experiences. Highly recommended!"
Nimmo-Scott
"The practical investigations course was very helpful and made me aware of how to conduct the investigation in an unbiased, and organised manner. the tutor helped me to understand how to gather and collate evidence and use it to write the report"
Melanie Dunn
"I attended this course 3 months ago and found the training really engaging and interesting. I have used the training a number times since completion. The training was invaluable in order to help me complete comprehensive investigation reports."
Donna Johal
"TCM have been brilliant from the start of the course to the end. The trainer and the additional assessors on the day really helped with setting the scene and gave clear constructive feedback which was great for me."

It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you.

Matt Dix, University of Birmingham

What to learn more about this course?

We’d love to chat to you more about how our HR as Coach and Mediator course can support you and your HR team in reaching their goals.

Just get in touch to discuss your needs, packages available, and to book.